Our Promise我们的承诺

Satisfaction满意
Guaranteed保障

We stand behind every piece we sell. If something isn't right, we'll work it out with you.我们对售出的每件器物负责。若有不妥，我们会和你一起解决。

✦

The ZensTea PromiseZensTea 承诺

We offer a 30-day no-reason return (return shipping paid by the buyer), and we cover damage in transit. Details below.我们提供 30 天无理由退换（退货运费由买家承担），运输破损由我们承担。详见下方。

01

30-Day Returns30天退换

Return within 30 days of delivery for any reason, as long as the item is unused and in its original condition. Return shipping is paid by the buyer.收货后 30 天内可无理由退换，需未使用且保持原状；退货运费由买家承担。

02

Honest Material Notes如实标注材质

We list each piece's material and best use honestly on its product page, so you know exactly what you're getting.我们在商品页如实标注每件器物的材质与适用场景，让你买得明白。

03

Damaged in Transit?运输损坏？

We cover damage in transit. Email us a photo within 7 days and we'll replace or refund it.运输破损由我们承担。请在 7 天内邮件附照片，我们补发或退款。

04

Secure Payment安全支付

All transactions are encrypted with industry-standard SSL. We never store your credit card information. Your data stays private and protected.所有交易使用行业标准SSL加密。我们绝不存储您的卡片信息。您的数据私密且受保护。

Simple Process简单流程

How Returns Work退货流程

1

Reach Out联系我们

Email qixiang145@gmail.com with your order number发邮件至 qixiang145@gmail.com 并附订单号

2

We Advise我们给方案

We tell you the real return or damage steps for our dropshipping setup我们会告知你代发模式下真实的退换或破损处理步骤

3

Resolve解决

Refund or replacement per the confirmed policy按确认后的政策退款或补发

Still Have Questions?还有疑问？

We believe in transparency and trust. If there's anything we haven't covered, please don't hesitate to reach out.我们相信透明与信任。如有未涵盖的问题，请随时联系我们。

Contact Us联系我们